According to experts, the world market for process automation will be between $ 40 billion and $ 42 billion this year. And it will continue to grow at an estimated rate of 8% per year. The most substantial growth is expected in Asia. The world market is shared by manufacturers from America, Europe with the Middle East, Africa and Asia.

US companies are currently at the forefront of IT solutions, while Europe is ahead in process-related components such as sensors and Fieldbus devices.

This year’s Interkama President, Dr Uwe Martens, identifies several factors as the causes of the growth expected for the beginning of the decade:

• Cost pressure in the chemical industry will lead to increased automation in the manufacturing processes
• Increasing demands on safety and environmental standards also in the young industrialized countries
• Increased functionality thanks to IT technology and digital communication.

The interaction between the automation markets and the process markets is driving this change, for example, in the chemical industry, pharmaceuticals, food, oil and gas, paper and pulp, and water and waste management.

Also Read: Automation: Why The New Era Calls For A Change In Corporate IT

More Information About The Technology Drives The Automation

At the same time, the markets are facing a dramatic change in their structures.

On the part of the providers, the Interkama President predicts far-reaching mergers and a drastic shrinking of the number of providers. He believes that only four will remain of the ten global generalists in today’s automation market. The number of process equipment suppliers will even shrink from 4,000 to just 400.

New fields of work arise for the automation technology suppliers through diversification into previously foreign industries. There are opportunities for automation in building services, such as remote meter reading for gas, water and power supply, facility management, plant operator companies, etc.

A change in values ​​can be observed in automation. The focus is no longer only on certain levels of a company – classically, on pure production – but rather the entire company is moving into the direction of automation efforts. According to this, automation defines itself in the future as a company network for more competitiveness, more economic efficiency, economical use of resources, quality assurance, more security and adequate environmental protection.

“Innovation in automation is happening today,” “not least driven by the progress of information technology, that is, by the progress of microelectronics and system technology, communication technology and software.” According to Steusloff, information technology is also the essential basis for system solutions to emerge, which take into account and comprehensively meet users’ needs.

The presentation of such system solutions will be an outstanding feature of this year’s Interkama. The user/visitor should not only be presented with an extensive range of components that he can integrate himself, but the complex integration task itself will also be the subject of Interkama.

As an example of the information link within the entire company, Steusloff cites the use of data from measurement and automation technology to validate production processes. And the quality of the automation processes can also ensure the product quality, which is indispensable, for example, where legally regulated markets are involved – for instance, in the pharmaceutical industry.

Here, the verification of the product properties is indirectly based on the information generated in the individual measurement and control devices of the automation systems. For this, however, it must be ensured. The control quality is understood in its complex effect on the product quality.

Conclusion

Scientists are in demand here, and they can get new ideas from the exhibitors. Because in teaching measurement and automation technology, with the rapid progress of the supporting technologies from information technology, constant updating of the teaching content is necessary. Measuring, controlling and regulating are primarily seen in connection with the information implemented in the process. There will be an opportunity to discuss this new understanding of automation at the fair.

Also Read: Advanced Space Technology And Process Automation

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Automation: Corporate IT Is More Powerful Than Ever

The IT of many companies has never been as efficient as it is today. Technologies such as virtualization, cloud computing, IoT, big data, and machine learning already make companies more powerful and efficient and give an idea of the influence of future technologies such as artificial intelligence. A side effect of all these technologies is that their use has increased the complexity of the networks required for them in recent years. At the same time, organizations are constantly confronted with making important decisions in a very competitive environment. One approach to being able to process data quickly and precisely in very complex networks is automation.

What Automation Means In IT

Automation in IT is not a technology or a solution that you buy and install. Instead, it is a culture built on the fact that repetitive data processes in the data center are automated. Automation helps to evaluate and process data in the shortest possible time. This means that the processes for data processing run automatically in the background without manual intervention. This is no longer an option in many organizations because in times of big data, countless data sources, and an acute shortage of skilled workers, it is practically impossible to process all data manually.

For example, in the stock markets, commodities and companies are valued within milliseconds, and it would not be possible for humans to process data that quickly. But even outside of these extreme industries, organizations of all kinds need the correct information as early as possible to make precise decisions.

Focus On Optimizing Data Processes

To better master the challenge of processing data faster and making better decisions, many companies have already started to optimize their data processes. As a first step, organizational changes have already been made in many organizations, and a new, data-centric position was created, such as that of Chief Data Officer (CDO). But the new CDOs of many companies encounter resistance from unexpected quarters in their efforts to streamline and automate data processes because many employees in IT fear for their jobs.

The Consequences Of Automation For Jobs

One would assume that IT employees would receive the help of new solutions and approaches such as automation, machine learning, and automation with open arms. However, the belief persists in many places that the new, clever helpers endanger workers and replace people sooner or later.

History teaches us that this simplification is not valid. For example, the industrial revolution of the late 19th century replaced many traditional jobs with machines, but unemployment before the corona crisis was almost identical to that in the 1920s. And that on the assumption that organizations now have more machines and automation than they did then.

Automation and machine learning are used more and more frequently in IT and are viewed critically by IT employees exposed to the risk of being replaced by clever algorithms sooner or later. So that this perception does not become a blockade for more automation, executives must convince the IT workforce of automation and machine learning advantages.

What Speaks For Automation In IT

Analysts from various think tanks have analyzed the benefits of automation in IT over the past few years. They predict that automation will increase global GDP by up to $ 15.7 trillion by 2030. Concerning the work of the on-site IT teams, the analysts concluded that automation does not replace their IT teams but merely expands the tasks of existing teams.

In particular, automation helps IT teams replace their manual, repetitive, and, frankly, tedious tasks with strategically more valuable projects to the company. In the end, the staffing level remains the same, with its members having to do fewer simple tasks instead of concentrating on more exciting aspects of their work.

Strategic Management Of IT In The Age Of Automation

The first step in making your business more automated is understanding that automation is not a solution that you buy and use. Instead, automation is a culture of the IT organization to automate all processes – as far as possible. To establish this culture, the management has to lead the way and convince the IT department of the importance and actively support them. Significant support for IT would be to develop the skills to implement automation projects. Many IT departments are not doing very well with these skills.

Many IT professionals believe that they do not have the skills necessary to implement the latest technologies in the business. Even worse: In many companies, IT people are so stressed that their work takes away the allotted time for training. However, without training in new technologies, the problem only gets worse. So the right strategy is to invest in appropriate IT training. Training employees to implement and work with automation-based systems will be beneficial to employees personally, to the IT team, and ultimately to the organization.

Bring Everyone Involved To One Table For Automation Projects

Automation is not a task that only affects part of IT. Instead, different employees have to be won over to the topic. At the beginning of every automation project, everyone should be brought together around the table. CTO, CDO, and CIOs should sit down and discuss how automation can be incorporated into existing business modernization plans. What do you have to pay attention to, and what resources are required? Which individual stages of the project are to be taken to keep possible interruptions in operation as low as possible.

Executives who understand the value of automation to their business need the right strategy to anchor it properly. Without the right strategy that convinces, empowers, and actively supports the IT workforce, the project runs the risk of being implemented only half-heartedly or failure. In addition to establishing a culture of automation, managers must, above all, invest in the training of their IT teams and be involved as an active part of the project.

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According to the consultant, today managers spend a lot of time managing merely administrative tasks. Thanks to AI they will be able to automate these processes and will spend more effort on learning, performance management and setting goals.

Undoubtedly, the role of the manager will be modified by AI and emerging technologies, allowing them to extend their degree of responsibility and influence in the team, without taking on administrative tasks.

More Artificial Intelligence Together With Responsible Policies

For Gartner experts, those charged with integrating AI-powered solutions into company processes are currently responsible for improving workers’ experience, developing their skills, and building responsible organizational policy in the use of this technology.

“These profiles will need to support a gradual transition to greater automation of management tasks as this functionality becomes increasingly available in more business applications.”

Also Read: Will Your Work Be Automated Before 2030?

Artificial Intelligence Will Foster Diversity In The Workplace

On the other hand, Gartner also indicates that thanks to automation there will be a change that will be reflected in more diverse teams within organizations. For example, artificial intelligence and other emerging technologies make jobs more accessible to employees with disabilities.

This could help solve the talent shortage that 75% of managers responsible for attracting employees to talk about.

In addition, Gartner predicts that organizations that actively employ people with disabilities have 89% higher retention rates, in addition to enjoying a 72% increase in worker productivity and 29% growth in profitability.

Likewise, according to the consultant’s data, by 2023 the number of employed persons with disabilities will triple, precisely thanks to the reduction of barriers that these technologies bring.

Gartner concludes by adding that: “Organizations that by 2022 will not employ people with disabilities will lag behind their competitors.”

Conclusion

AI, along with other emerging technologies, will support executives to automate the management of administrative tasks and help focus their work on more strategic and vision processes for the optimal operation of the company.

With these advancements in the business, managers will be able to dedicate their efforts to continuous learning, managing the performance of their teams, and setting vital business goals for the business.

Also Read: Why Automation Is Now More Important Than Ever?

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66% of professionals are confident about their abilities to keep their current job. However, confidence is lower in the Netherlands, Turkey, Mexico or India, and enormously low in countries such as Japan, South Korea, Poland, Italy or Russia.

Globally 10% see it very likely that their work will end up being automated in the next 10 years and 23% consider that this is likely to happen. However, more than half (54%) see it as unlikely. On the other hand, 11% affirm that they have no certainty about what may happen.

“Digitization involves automating more and more jobs. The more of our work is devoted to decision-making, the less we feel threatened by digitization, and the more we accept that decision-making is based on tools that help us make better decisions. “Points Vicente Castellanos, Director of Social Studies at Ipsos.

With a few exceptions, adult workers in emerging economies have more expectations of their work being automated than professionals in advanced economies.

India (71%), Saudi Arabia (56%), China (55%), Brazil (51%), and Mexico (50%) are the countries where workers most consider that their position will likely be automated before 2030.

On the other hand, the countries that are most suspicious of the claim that their work will be automated are France (19%), the United Kingdom (17%), the Netherlands (16%) and Germany and Hungary, both with a 14 %.

In the case of Spain, 32% of the Spaniards surveyed believe that it is likely that their work could be automated.

The Organization for Economic Cooperation and Development (OECD), presented a study that analyzes the aspirations and professional future of some forty countries, based on the data obtained in the PISA 2018 report.

The study shows that, both in Spain and in most OECD countries, 40% of young people want to work in professions that could disappear due to automation of work, including those in the banking sector, customer service and also those related to transportation or mechanics.

Spanish adolescents choose to be: teachers (17.2%), doctors (10%), psychologists (6.4%), lawyers and lawyers (6.9%), nurses and midwives (3.8%), police ( 3.6%), writers (3%), designers (2.9%) and veterinarians (2.3%).

The boys want to be: ICT professionals (9.5%), police (7.3%), engineers (7.3%), teachers (7.1%), automotive mechanics (4.5%), doctors (3.9%), athletes (3.7%), firefighters (2.3%), writers (2%) and designers (1.9%).

The OECD adds that in countries where there is more variety in the choice, such as Germany and Switzerland, it is because they provide more resources in career guidance in institutes and in the way students are explained to them the job offer. All this so that students can make decisions with more information about highly qualified programs, which are often offered from Vocational Training.

According to the study, adolescent girls aspire to more solid jobs than boys, and students from favoured backgrounds also make better choices than from disadvantaged ones.

The professions that, according to the OECD, are most at risk of being automated are accountants and auditors, those related to activities facing the public, such as travel agents, cashiers, secretaries, receptionists or insurance agents, teleoperators that offer services of customer service and banking employees.

Conclusion

When it comes to recommending which are the best professions to work in the future or which careers will avoid having a position at risk of being automated, the reality is that it is a somewhat ambiguous matter.

What we can make clear is that specific skills will be required, which can be performed from functions that are irreplaceable by software. Taking into account that what cannot be automated will bring great value.

Also Read: Why Automation Is Now More Important Than Ever?

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Although it is true that as a result of the measures taken to alleviate the effects of the coronavirus, the volume of services may have decreased, the leaders of the companies are having to face other challenges.

As a result of the quarantine, many companies are receiving a higher number of inquiries. The reduction of personnel in some work areas and the uncertainty of how long this situation will last, makes managers have to find effective ways to maintain the service satisfactorily.

Although it is true that the attention and customer service needs people to be able to be executed. Confinement measures and social distancing to combat the virus mean that other working methods have to be used to remain efficient.

So, right now we see how managers are looking for solutions that help protect their employees while serving the needs of their customers.

The automation, especially that incorporates driven systems with Artificial Intelligence (AI) and Natural Language Processing (NLP), is useful for businesses to remain productive.

While many companies were already aware of their value and were beginning to use them on a regular basis, others are beginning to familiarize themselves with them now. Today we are going to focus on five ways automation can help your business remain efficient.

Self-Service

Self-service is becoming the norm for many companies in providing an effortless experience at scale.

To do this, organizations resort to automated interaction methods such as virtual assistants and other technologies powered by Artificial Intelligence (AI):

• Chatbots – Virtual agents provide written responses and can refer customers to complete automated tasks and processes
• Task automation – Some tasks like registering a product or resetting a website password can be easily automated and improve the user experience.

Improving Workflows

In the digital age, consumers contact brands using a large number of channels. Each of the different favourite social networks plays a fundamental role for your customers to ask for more information, make suggestions or make a complaint.

A large amount of information and data that is generated every minute on social networks makes monitoring them effectively a job, in most cases, impossible for a correct human to do.

But, for Artificial Intelligence automation systems, they are able to process all that information and distribute workflows to make your company more agile, solving consumer communications.

Automating these flows will help your business to be more effective and faster and will prevent complaints from escalating uncontrollably, achieving a better customer experience.

Dynamic Email Routers

In many occasions, the communication emails between consumers and brands become ” disaster boxes “, where a lot of valuable information is lost for the normal operation of the company.

Here, Natural Language Processing (PLN) can be useful by automating the reading and classification of emails, and then instantly distributing them to the corresponding departments or even giving a direct response to the customer.

Although the level of orders may decrease in periods such as the current one, the communication load between consumer and brand tends to increase. Email finder tools inbox is a great way to streamline your processes and become more efficient.

Also Read: Artificial Intelligence On Smartphones: How Does It Work And What Benefits Does It Bring?

Document Management

One of the departments that can be saturated in work moments like the one we are currently experiencing may be in charge of document management.

Even without being a direct way to generate income, your company will have to process and extract valuable information in large amounts of documents so that the normal operation of your business maintains its usual cycle.

Thanks to cognitive RPAs, you can automate the reading, processing and extraction of data information in your company’s recurring documents.

Service Levels

Time is one of the most important factors when it comes to maintaining service level agreements. Although user demands may be more relaxed due to the current climate, the reality is that consumers expect a timely response within established deadlines.

Once again, automation ensures the progress of the processes. Timers can be configured as tasks are created, with the goal of reaching agreement and agreed to service level.

Conclusion

Automation is not a new thing for business or customer service departments. Even before the COVID-19 outbreak, companies were adopting it to improve accuracy, speed, and volume of work.

In these uncertain times, business innovation leaders must be even more agile and efficient to maintain the success of their businesses. Automation and Artificial Intelligence can help complete essential tasks and improve the consumer experience.

Also Read: Internet of Things (IoT) – Revolution Of IoT In Modern World

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